Privacy policy

Last updated: March 15, 2026

Seanoha (operated by Agatha Damayanti as an independent freelancer) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit seanoha.com or use our services (market entry reports, consulting, digital deliverables).
We operate from Indonesia and comply with the Personal Data Protection Law (UU No. 27 Tahun 2022 – PDPL) as well as applicable international data protection principles.

1. Who we are (Data Controller)

Agatha Damayanti
Freelance Business Consultant
Jl. Pulau Indah, Perum Garuda Kencana, Br. Kung, Dalung
Kuta Utara, Badung, Bali
Indonesia, 80361
Email: info@seanoha.com
Phone / WhatsApp: +6287778422418

As an individual freelancer, I act as the Data Controller under Indonesian PDPL.

2. Personal data we collect

We collect only the data necessary to provide our services:

Identification & contact data: full name, email address, phone number (if provided), billing address
Payment data: billing information (processed exclusively by third-party payment providers – we do not store full card details)
Order & service data: purchased reports, selected chapters/bundles, communication history (emails, support messages)
Technical & usage data: IP address, browser type & version, device information, operating system, pages visited, time & date of access, referral source
Marketing & analytics data: consent status for newsletters, cookies & tracking preferences

We do not collect sensitive personal data (e.g. health, religion, ethnicity) unless voluntarily provided in a support request.

3. Legal basis for processing (PDPL-compliant)

We process your data on one or more of the following bases:

Your consent (Art. 14 PDPL) – e.g. for marketing emails, cookies that are not strictly necessary
Performance of a contract (Art. 14 PDPL) – to deliver reports, process payments, provide support
Legitimate interests (Art. 14 PDPL) – website security, fraud prevention, service improvement
Legal obligation – compliance with tax and accounting laws (e.g. retention of invoices)

4. How we use your data

To register & fulfill your orders (deliver digital reports)
To process payments & send order confirmations
To communicate with you (support, updates, service messages)
To improve our website and services (analytics – anonymized where possible)
To send marketing information (only with explicit consent)
To comply with legal obligations and defend against claims

5. Data sharing & recipients

We share personal data only when necessary and only with:

Payment service providers (e.g. Midtrans, Xendit, Stripe) – only payment-related data
Hosting & cloud providers (e.g. Vercel, AWS, Google Cloud) – technical data for operation
Email service providers (e.g. SendGrid, MailerLite) – for transactional emails
Analytics tools (e.g. Google Analytics, Plausible – anonymized)
Legal authorities – if required by Indonesian law or court order

We do not sell personal data. All third parties are contractually bound to protect your data and comply with PDPL.

6. International data transfers

Some of our service providers (e.g. payment processors, analytics tools) are located outside Indonesia (USA, EU, Singapore). We ensure appropriate safeguards for such transfers in accordance with PDPL Article 56:

Standard contractual clauses (SCCs)
Binding corporate rules (where applicable)
Adequacy decisions (where available)
Explicit consent (in specific cases)

7. Your rights under PDPL

You have the following rights regarding your personal data:

Right to access (obtain copy of your data)
Right to rectification (correct inaccurate data)
Right to erasure / right to be forgotten
Right to restriction of processing
Right to object to processing
Right to data portability
Right to withdraw consent at any time (without affecting prior processing)

To exercise any of these rights, please contact us at info@seanoha.com. We will respond within 72 hours (PDPL requirement) and free of charge unless requests are manifestly unfounded or excessive.

8. Data retention

We retain your data only as long as necessary:

Contract & order data: duration of the business relationship + 10 years (tax & accounting obligations in Indonesia)
Marketing data: until consent is withdrawn
Technical/log data: maximum 24 months (unless required longer for security reasons)

After expiry, data is securely deleted or anonymized.

9. Data security

We implement reasonable technical and organizational measures (encryption, access control, regular security checks) to protect your data against unauthorized access, loss, misuse or alteration.

10. Cookies & similar technologies

We use cookies and tracking technologies. You can manage preferences via our cookie banner. For details see our separate Cookie Policy (link will be added when ready).

11. Children’s privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect data from children.

12. Changes to this Privacy Policy

We may update this policy from time to time. The “Last updated” date at the top shows when changes were last made. Continued use of the website after changes constitutes acceptance.

13. Contact

For questions, complaints or to exercise your rights:
Email: info@seanoha.com
Address:
Jl. Pulau Indah, Perum Garuda Kencana, Br. Kung, Dalung
Kuta Utara, Badung, Bali
Indonesia, 80361

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Supervisor (Pengawas Pelindungan Data Pribadi – PPD) under the Ministry of Communication and Informatics of Indonesia.

By using seanoha.com, you acknowledge that you have read and understood this Privacy Policy.